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Light Up Player very dark

Posted: Wed Jan 13, 2021 6:09 pm
by stroudey

I'm doing a test model for a client so that they can decide if they would like to use Light Up Player/Luca files to show their client. This has come about because of Covid restrictions and rather than going to a meeting, they will send their clients a Luca file to view their products. But I am having a problem with the Luca file looking very dark compared to the Light Up render. Examples below. First image is the Light Up render, second image is the Luca file in Light Up Player.
Light Up render
Light Up render
Screenshot 2021-01-13 at 18.05.15.png (587.08 KiB) Viewed 14077 times
Luca file
Luca file
Screenshot 2021-01-13 at 18.04.56 copy.png (103.83 KiB) Viewed 14077 times
I would love to know how to fix this please. Has anyone experienced the same issue?