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Player 2.3 just crashing - May 8, 2011

Posted: Sun May 08, 2011 3:25 pm
by jle_arch
Hello Adam,

I've just downloaded player 2.3 (I just purchased license a few days ago and was using player 2.1 for a few days.) along w/ the most recent update of Lightup v2.1 (May 6 +/-) for SU8 (version 8.0.4811). I have a large SKP file (67.5 MB) which now renders quicker (23 min in v2.1 vs 30 min on v2) but resulting luca file generated from 2.1 in SU8 won't open at all in lightup player 2.3 when previously everything was fine in v2. I can view Realtime in SU but can't open file at all in player. I made sure to uninstall player 2.1 before installing player 2.3 as well as uninstalling v2.0 of SU plugin before installing v2.1.

Help!

--John
Sager NP9262 laptop
Q9550 Intel Quad core, 2.83 GHz, 4GB Ram, Windows 7 SP1 64 bit
93 GB / 7.4GB free (could low HD space be problem?)

error details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: lightupplayer.exe
Application Version: 0.0.0.0
Application Timestamp: 4dc43ff9
Fault Module Name: lightupplayer.exe
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4dc43ff9
Exception Code: c0000005
Exception Offset: 00023989
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

p.s. I really am excited about how nice the results are from your software (when it works) - I'll send other UI quibbles in another email

Re: Player 2.3 just crashing - May 8, 2011

Posted: Sun May 08, 2011 3:32 pm
by AdamB
Glad to hear you're seeing "realworld" performance increases.

If you can send us the .luca file we can take a look

Adam

Re: Player 2.3 just crashing - May 8, 2011

Posted: Sun May 08, 2011 3:56 pm
by jle_arch
Adam - the luca file is 30MB - I can post on my company's FTP site or I can try to upload via the forum - which method would you prefer / is there another way?

Re: Player 2.3 just crashing - May 8, 2011

Posted: Sun May 08, 2011 5:56 pm
by jle_arch
Adam - I also tried player 2.3 on the online test files available on the LU player page -Andrum + sisters house + warehouse + WOPR-2+ stadium loads ok but not richard interior. Wooden truck looks it has clipping issues near bumper (though not sure if player 2.1 had same clipping issues or not).

--John

Re: Player 2.3 just crashing - May 8, 2011

Posted: Sun May 08, 2011 7:49 pm
by AdamB
jle_arch wrote:Adam - the luca file is 30MB - I can post on my company's FTP site or I can try to upload via the forum - which method would you prefer / is there another way?
send an ftp link to: help at light-up dot co dot uk
jle_arch wrote:Adam - I also tried player 2.3 on the online test files available on the LU player page -Andrum + sisters house + warehouse + WOPR-2+ stadium loads ok but not richard interior. Wooden truck looks it has clipping issues near bumper (though not sure if player 2.1 had same clipping issues or not).
"Richards Interior" works OK on both Mac and PC I've just tried. Have you changed your setup perhaps?